We collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) (“GDPR”).

The personal data that you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the above-mentioned Regulations). For these purposes, your data can thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be sent by the payment provider to the bank of the establishment, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, ...).

As a person whose data is collected, you have a right of access (screenshot), rectification, erasure of your data, as well as a right of opposition to the collection of your data. These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.

If you believe that we have not protected and/or processed your personal data in accordance with applicable regulations, you have the right to lodge a complaint with the Data Protection Authority.

Autorité de protection des données (APD)
Rue de la Presse, 35 - 1000 BRUXELLES
Téléphone : +32 (0)2 274 48 00 • +32 (0)2 274 48 35
E-mail : contact@apd-gba.be
Site web : https://www.autoriteprotectiondonnees.be

What is a cookie ?

A "cookie" is a series of information, generally small and identified by name, which can be transmitted to your browser by a website on which you connect. Your web browser will keep it for a certain period of time, and return it to the web server each time you connect to it again. Cookies have multiple uses: they can be used to memorize your customer identifier with a merchant site, the current content of your shopping cart, an identifier allowing to trace your navigation for statistical or advertising purposes, etc.

How to control cookies ?

You can define or modify the commands of your web browser to accept or refuse cookies. If you choose to refuse cookies, you will still be able to use our website, although your access to certain features and areas of our website may be limited. The means by which you can refuse cookies via the controls of your web browser being different from one browser to another, refer to the help menu of your browser for more information.

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The booking platform installs cookies for the proper functioning of its booking system for more information see at the bottom of the page Elloha book direct.